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Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses: Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives. (2007)

Risk Mitigation in Outsourcing in 2008: We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks. (2007)

Lessons from the 2007 Outsourcing Excellence Awards: Common themes ran through the relationships of the Awards winners--whether the buyer was collecting child support payments in Louisiana, handling a medical collections process in Boston, or supplying cell phone service to rural India. Peter Bendor-Samuel shares the lessons learned. (2007)

Evaluating Success in an Outsourcing Relationship: Many companies don't achieve the anticipated outcomes in their outsourcing initiatives because they don't take the right steps up front. Here's how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted. (2007)

How to Rebound from a Failed Outsourcing Relationship: It's very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts' insights. (2007)

What You Need to Know to Avoid Outsourcing Risks in 2007: The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing. (2006)

The Top Outsourcing Events of 2006 and What They Mean for 2007: The GM outsourcing deal. Hewitt's third-quarter earnings call. Leadership musical chairs. Here are 12 events that rocked the outsourcing world this year. (2006)

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Click here to learn from case studies of the most outstanding outsourcing relationships in the industry each year as recognied by the Outsourcing Center's Editor's Choice Awards. These articles convey the best practices approches these companies took to create their award winning outsourcing relationships.

Upgrading Your ERP System is Not Just a Technology Decision - How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best prac... - June 2008

HRO Innovation: Building Blocks to Derive Full Value - Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology. BusinessWeek Research Services' exclusive 2008 report. - April 2008

Leveraging Information Technology Infrastructure Library (ITIL^®) Best Practices to Attain Organizational Maturity - In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturit... - March 2008

Impact of Web 2.0 on Outsourcing - Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about si... - February 2008

Operational excellence: The new force driving high performance through outsourcing

Outsourcing for Business Growth

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