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How Buyers Can Avoid a Big Outsourcing Pitfall
An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon. (2010)

The Customer Experience in an Era of Digital Transformation
How do you make your brand unique in today's commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid. (2010)

Study Shows Outsourcing Best Practices are Changing
Outsourcing service providers hold up a best practice as a method, activity, process, or technique that produced outstanding results in one situation and therefore tout it as a model to follow in other situations. But best practices are sometimes superseded by new best practices. This article looks at trends that are now causing service providers to modify their existing best practices or create new ones. (2010)

Wipro's First Global Innovation Tournament Offers Lessons in How Companies Can Innovate
How do you innovate? Companies obviously don’t want to invest in opportunities that don’t pan out. Two Wharton professors posit having an overwhelming number of ideas is the answer. Pitting them against each other in a tournament lets the best one win. That’s exactly what happened at the first Knowledge@Wharton Innovation Tournament, sponsored by Wipro. (2010)

The Nuts and Bolts of Collaborative Outsourcing Relationships
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication. (2009)

How Hot Spot Teams Innovate
Lynda Gratton at the London Business School has studied teams for the last five years. She explains how to encourage hot spots, a business environment where ideas and excitement ignite teams, who then solve problems and innovate. (2009)

Suppliers: How to Make Your Brand a Sales Accelerator
In today's tough outsourcing marketplace, winning all the business you can is the name of the game for suppliers. Being able to articulate what differentiates your brand in the marketplace is one way to increase your wins. Brenna Garratt knows how. (2009)

Outsourcing Buyers: Is Now A Good Time to Play Catch-Up?
Expert Linda Tuck Chapman says buyers should take a long hard look at their contracts, relationships, and strategies to capitalize on current market opportunities. She lists three things to do now before the market changes. (2009)

The Efficiency Frontier Framework: Using Markowitz Theory to Evaluate Outsourcing
When considering sourcing models, companies typically decide between three models: onshore shared services, offshore captives, or outsourcing. Paul Nowacki discusses the advantages and disadvantages of all three and shares a framework to help companies make wise choices. (2009)

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Is Your Outsourcing Initiative Designed to Succeed? - May 2010

Enterprise Applications: The Cost of Keeping Current...Or Not - This Analyst Insight investigates the effort associated with major and minor upgrades, as well as the cost of not keeping current. It explores the value added to the business and identifies alternative delivery models to traditional on-premise, self mainte... - May 2009

How Organizations can Elevate Business Performance through Advanced Document Process Management - 90% of executives surveyed agree that managing documents throughout their lifecycle improves business performance, yet only 12% say they are effective at it. Download the survey report today and improve business performance. - September 2008

The Power of Partnering in Accomplishing Your Green IT Agenda - There's a two-sided dilemma in achieving corporate green IT agenda items: the cost of not becoming green is high, and the cost of becoming green is also high. This paper discusses a solution for eliminating this dilemma and also reducing risk in implementi... - July 2008

Upgrading Your ERP System is Not Just a Technology Decision - How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best prac... - June 2008

HRO Innovation: Building Blocks to Derive Full Value - Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology. BusinessWeek Research Services' exclusive 2008 report. - April 2008

Leveraging Information Technology Infrastructure Library (ITIL^®) Best Practices to Attain Organizational Maturity - In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturit... - March 2008

Impact of Web 2.0 on Outsourcing - Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about si... - February 2008

Operational excellence: The new force driving high performance through outsourcing

Outsourcing for Business Growth

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