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The Nuts and Bolts of Collaborative Outsourcing Relationships
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication. (2009)

How Hot Spot Teams Innovate
Lynda Gratton at the London Business School has studied teams for the last five years. She explains how to encourage hot spots, a business environment where ideas and excitement ignite teams, who then solve problems and innovate. (2009)

Suppliers: How to Make Your Brand a Sales Accelerator
In today's tough outsourcing marketplace, winning all the business you can is the name of the game for suppliers. Being able to articulate what differentiates your brand in the marketplace is one way to increase your wins. Brenna Garratt knows how. (2009)

Outsourcing Buyers: Is Now A Good Time to Play Catch-Up?
Expert Linda Tuck Chapman says buyers should take a long hard look at their contracts, relationships, and strategies to capitalize on current market opportunities. She lists three things to do now before the market changes. (2009)

The Efficiency Frontier Framework: Using Markowitz Theory to Evaluate Outsourcing
When considering sourcing models, companies typically decide between three models: onshore shared services, offshore captives, or outsourcing. Paul Nowacki discusses the advantages and disadvantages of all three and shares a framework to help companies make wise choices. (2009)

Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing
Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers' use of funds produced by the cost-reduction efforts. (2009)

Nine Ways to Cut Costs While Keeping the Lights On: A Conversation with Toshiharu Mogi, Group Head, Consulting Services - Member, Wipro Council for Industry Research
It's no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more, reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine. (2009)

Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term
Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers for adding scope. The study also identified a key factor in enabling the scope-expansion decision. (2009)

Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts: Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals. (2009)

End-of-Term Strategy: It's Never Too Early to Begin: Many organizations miss out on the opportunities an end-of-contract term offers to improve operational and commercial arrangements. Associate Principal Dharman Shetty explains end-of-term strategies and why every outsourcing buyer needs one. (2009)

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Enterprise Applications: The Cost of Keeping Current...Or Not - This Analyst Insight investigates the effort associated with major and minor upgrades, as well as the cost of not keeping current. It explores the value added to the business and identifies alternative delivery models to traditional on-premise, self mainte... - May 2009

How Organizations can Elevate Business Performance through Advanced Document Process Management - 90% of executives surveyed agree that managing documents throughout their lifecycle improves business performance, yet only 12% say they are effective at it. Download the survey report today and improve business performance. - September 2008

The Power of Partnering in Accomplishing Your Green IT Agenda - There's a two-sided dilemma in achieving corporate green IT agenda items: the cost of not becoming green is high, and the cost of becoming green is also high. This paper discusses a solution for eliminating this dilemma and also reducing risk in implementi... - July 2008

Upgrading Your ERP System is Not Just a Technology Decision - How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best prac... - June 2008

HRO Innovation: Building Blocks to Derive Full Value - Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology. BusinessWeek Research Services' exclusive 2008 report. - April 2008

Leveraging Information Technology Infrastructure Library (ITIL^®) Best Practices to Attain Organizational Maturity - In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturit... - March 2008

Impact of Web 2.0 on Outsourcing - Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about si... - February 2008

Operational excellence: The new force driving high performance through outsourcing

Outsourcing for Business Growth

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